Report grievances safely, securely, anonymously and with confidence
We have contracted an external supplier ‘EXPOLINK’ to provide an anonymous 24/7/365 manned telephone hotline, web reporting and email service for the reporting of grievances.
A “grievance” is any negative feedback from a stakeholder who has a “sense of wrong” linked to our operations or activities. Our criteria for acceptance of a grievance are broad and flexible in order to accommodate as wide a range of grievances as possible. In particular, grievances based on perception as well as fact are accepted.
This service is available to all stakeholders, without exception, and is progressively being rolled-out across our global operations. At a global level, grievances can be logged via the following means, regardless of which Trafigura Group company the grievance relates to.Expand / Collapse