Línea Global de Reporte

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Reporte sus inquietudes de forma segura, confidencial y anónima

En Trafigura estamos comprometidos con un ambiente donde la comunicación abierta y honesta se la norma, no la excepción.

Por eso, le animamos a que alce la voz sobre cualquier asunto que pueda impactar negativamente en el bienestar de nuestros empleados, nuestras operaciones, las comunidades vecinas y la reputación del Grupo.

Alzar la voz lo protege tanto a usted como a los demás y ayuda a prevenir que los problemas escalen. Es simplemente lo correcto, y tomamos todas las inquietudes con seriedad.

¿Qué es una "inquietud reportable"?

Una "inquietud reportable" es cualquier retroalimentación negativa o preocupación legítima de un grupo de interés relacionado con las operaciones o actividades de Trafigura. Aceptamos una amplia variedad de inquietudes, por lo que, si detecta un riesgo o sospecha que algo va en contra de las políticas de Trafigura, háganoslo saber.

Cómo presentar una inquietud

Si usted es un empleado, es importante que se sienta cómodo hablando con su manager o con el equipo de liderazgo si cree que ha habido una violación de políticas o estándares. También puede compartir sus inquietudes con Recursos Humanos, Compliance o el equipo de Comunidad, Salud, Medio Ambiente, Seguridad Ocupacional y Seguridad Física y Patrimonial (CHESS).

Si prefiere reportar sus inquietudes de manera anónima, utilizamos una plataforma de riesgos y cumplimiento llamada NAVEX Global.

Este servicio está disponible para todos los grupos de interés internos y externos. Puede comunicarse de forma anónima las 24 horas del dí­a, los 7 días de la semana, a través de la línea telefónica o utilizando el servicio de reporte en lí­nea.

En línea

Siga estos pasos para presentar su inquietud a través del servicio de reporte web de NAVEX Global:

  1. Acceda al servicio de reporte web de NAVEX Global. 
  2. Envíe su inquietud y reciba un número de caso único y una contraseña.
     

Cuando realice una denuncia sobre una violación de políticas o cualquier otra mala conducta, por favor ingrese nuevamente al sistema periódicamente para verificar si hay preguntas adicionales.

Servicio de reporte web de NAVEX Global

Por teléfono

Puede hablar con un operador capacitado de NAVEX Global y reportar su inquietud de manera anónima.

Siga estos pasos para llamar:

  1. Acceda a la línea telefónica de NAVEX Global.
  2. O seleccione el país en el que se encuentra de la lista a continuación para ver el número de la lí­nea directa local. Tenga en cuenta que algunos países no tienen un número dedicado debido a problemas con la conectividad telefónica. En estos casos, le recomendamos presentar su inquietud a través del formulario web.
  3. Donde esté disponible, llame al número proporcionado y seleccione su idioma.
  4. Siga las instrucciones grabadas para hablar con un operador. Si el operador no habla su idioma, habrá un intérprete disponible.
  5. Se le asignará un número de caso y se le pedirá que cree una contraseña.
Línea telefónica de NAVEX Global

Tenga en cuenta que, debido a la cobertura de red limitada o inconsistente en algunas jurisdicciones, es posible que algunas llamadas no logren conectarse con el personal de NAVEX Global. Estas fallas de conexión están fuera de nuestro control y suelen ocurrir con llamadas realizadas a través de proveedores de servicios VoIP o en áreas con una señal de telefonía celular débil.

Cuando realice una denuncia sobre una violación de políticas o cualquier otra mala conducta, por favor ingrese nuevamente al sistema periódicamente utilizando su número de caso para verificar si hay preguntas adicionales.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Australia

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolivia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brasil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canadá

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island: 800 800 311
Easter Island (Spanish): 800 800 312
ENTEL: 800 360 311
ENTEL (Spanish): 800 360 312
Telefonica: 800 800 288
Telmex: 800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island: No known restrictions
Easter Island (Spanish): No known restrictions
ENTEL: Public phones require coin or card deposit
ENTEL (Spanish): No known restrictions
Telefonica: No known restrictions
Telmex: No known restrictions

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colombia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

República Democrática del Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Ghana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Grecia

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

India

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonesia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japón

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

México

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongolia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Mozambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Namibia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Holanda

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Pakistán

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panamá

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguay

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Perú

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rumania

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rusia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapur

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Sudáfrica

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Corea del Sur

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

España

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Suiza

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzania

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Turquía

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ucrania

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Emiratos Arabes Unidos

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Reino Unido

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguay

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Estados Unidos

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnam

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Zambia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Servicio de reporte web de NAVEX Global

Nuestra respuesta

Cuando reporte una inquietud a NAVEX Global, se generará un número de caso anónimo. Intentaremos revisar cada caso a través de NAVEX Global en un plazo de dos semanas.

Nuestra capacidad de responder a sus inquietudes depende de contar con información suficiente. Responder a las preguntas de seguimiento nos ayuda en nuestros esfuerzos por protegerlo a usted, a sus colegas, a las comunidades en las que operamos y a nuestra reputación.

Por favor tenga en cuenta que, aunque nos comprometemos a revisar todas las inquietudes, en muchos casos los detalles sobre el resultado de cualquier investigación posterior serán confidenciales y no será apropiado compartir información específica a través de un servicio de reporte anónimo de terceros.

Además, aunque se hará todo lo posible para mantener el anonimato de quienes deseen presentar una inquietud a través de NAVEX Global, en algunas ocasiones la identidad del denunciante podría volverse evidente durante la revisión o investigación del caso.

Por último, en caso de una emergencia (definida como una amenaza inminente para la vida o una amenaza inminente de daño físico a personas o bienes), NAVEX Global intentará comunicarse con nuestros destinatarios autorizados a través de sus números de teléfono de emergencia.