Report grievances safely, securely, anonymously and with confidence
The Trafigura Group encourages the identification and escalation of issues that may negatively impact the operations or reputation of the Group; the wellbeing of its employees; or the communities within which the Trafigura Group undertakes its commercial activities.
To help facilitate the speed and ease with which issues can be escalated, Trafigura has retained a market leading grievance escalation supplier called ‘NAVEX Global’ to provide an anonymous 24/7/365 manned telephone hotline and web reporting service for the reporting of grievances.
A “grievance” is any negative feedback or genuine concern from a stakeholder related to Trafigura’s operations or activities. Our criteria for acceptance of a grievance are broad and flexible in order to accommodate as wide a range of grievances as possible. This service is available to all internal and external stakeholders. At a global level, grievances can be logged via the following means, regardless of which Trafigura Group company the grievance relates.
Web reporting
- Please click here to access NAVEX Global’s web reporting service.
- On completion of your report, either in short or long form, you will be given a unique case number and password so that you can log back into the system and add to the report, or, where possible and appropriate, to obtain feedback from Trafigura via NAVEX Global’s confidential case management system.
By Phone
Freephone numbers are available in the majority of countries in which Trafigura operates.
When dialling the freephone number, callers will hear an automated message inviting them to select the language in which they would like to submit their report. They will then be redirected to a trained call operator. In the event that the operator does not speak the desired language, an interpreter will be available to provide support.
Having spoken to a call operator, the caller will be given a case number and asked to generate a password so that they can call back later to receive any feedback. This unique number will be used when information is relayed directly to and from our company via NAVEX Global.
Follow the instructions for dialling in:
- In the country list below, select the country you're calling from.
- Call the number provided. In some countries, multiple options may be available depending on your phone carrier. You may also be prompted to enter a specific code number.
- Follow the recorded guidance to speak to an operator and report your feedback in English or your own language.
Select the country in which you are located from the below list.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
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|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, please call one of the numbers listed below that is associated with your phone carrier:
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Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language. |
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Step 3 |
You will be given the option to make your report in English or your own language. |
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|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
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Restrictions |
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|
Recommendations when dialling-in from a business line |
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|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, contact your local operator. If you wish to proceed to a call via cell phone, please contact our operator via a landline number and they will indicate the process to follow. |
|
Step 2 |
Request a reverse charge or collect call to be placed to the United States, to the following number; (503) 495-9872 |
|
Step 3 |
The operator will request your and the company you want to submit a report name. You will be requested to wait in line for a few minutes until they connect the call with Navex. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following numbers: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
Please note the service is not accessible to mobile phones. Public phones require coin or card deposit. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
If the country in which you are located isn’t listed in the above list and you wish to make a report, please contact grievance@trafigura.com.
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in a failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office.
Our commitment
We believe that every grievance must be managed consistently and with due respect for the complainant.
Logging and investigating all grievances does not mean that they will all be accepted as legitimate complaints. As a point of principle, our responsibility to remediate a grievance will be limited to those cases where the alleged harm/wrong is caused by our activities, or where our activities have contributed.
Should you have any general questions about this service or about our responsibility program as a whole please click here.
Our response
As outlined above, when you report a grievance to NAVEX Global, an anonymous case number will be generated. We will endeavour to review each case via NAVEX Global within a two week period. Please note that whilst we commit to acknowledge and review all grievances, it is likely in many cases that details about the outcome of any subsequent investigation will be confidential and it will not be appropriate to be shared via an anonymous third party reporting service.
Whilst every effort will be made to maintain the anonymity of anyone who wishes to raise a grievance via NAVEX Global there may be occasions when the identity of the complainant may become apparent as a consequence of any resulting review or investigation.
In the event of an emergency (defined as imminent threat to life or imminent threat of physical harm to persons or property) NAVEX Global will attempt to contact our authorised recipients via their emergency telephone numbers.
