Trafigura in brief
Trafigura in kürze
Trafigura en resumen
Trafigura em resumo
Trafigura en bref
托克简介
Trafigura会社概要

Speak Up

Línea Global de Reporte

勇敢发声

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Report your concerns safely, securely and anonymously

At Trafigura we’re committed to an environment where open, honest communication is the expectation, not the exception.

 

That’s why we encourage you to speak up on any issues that may negatively impact the wellbeing of our employees, our operations, surrounding communities, and the reputation of the Group.

 

Speaking up protects you and prevents matters from escalating further. It’s simply the right thing to do, and we take all concerns seriously.

 

 

What is a ‘reportable concern’?

A ‘reportable concern’ is any negative feedback or genuine concern from a stakeholder related to Trafigura’s operations or activities. We accept a wide range of concerns, so if you spot a risk or suspect something goes against Trafigura’s policies, let us know.

 

 

 

Submitting a concern

If you are an employee, it's important you feel comfortable talking to your manager or leadership team when you believe there’s been a violation of policy or standards. You can also share your concerns with Human Resources, Compliance or the Community Health Environment Safety and Security (CHESS) team.

 

If you prefer to voice your concerns anonymously, we use a risk and compliance platform called NAVEX Global.

 

This service is available to all internal and external stakeholders. You can speak to someone anonymously 24/7 via the phone line or share your concern using the web reporting service.

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Online 

Follow these steps to submit your concern using the NAVEX Global web reporting service:

 

  1. Access the NAVEX Global web reporting service
  2. Submit your concern and receive a unique case number and password.
     

When you make an allegation of a policy violation or other misconduct, please log back into the system periodically to see if any questions have been posted.

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By Phone

You can speak to a trained operator from NAVEX Global and share your concern anonymously.

 

Follow these steps to dial in:

 

  1. You can access the NAVEX Global phone hotline.
  2. Or select the country you are located in from the country list below to see the local hotline number for that location. Note that some countries lack a dedicated hotline number due to unreliable telephone connections in those locations. In those situations, please submit your concern via the web form.
  3. Where available, call the number provided and select your language.
  4. Follow the recorded guidance to speak to an operator. If the operator does not speak your language, an interpreter will be available.
  5. You will be given a case number and asked to create a password.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the Speak Up line by phone may sometimes result in a failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls made through VoIP service providers, or where cell/mobile connectivity is weak.

 

When you make an allegation of a policy violation or other misconduct, please log back into the system periodically using your case number to see if any questions have been posted.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Australia

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolivia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brazil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canada

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colombia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Democratic Republic of the Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ghana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Greece

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

India

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonesia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japan

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mexico

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongolia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Mozambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Namibia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Netherlands

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Pakistan

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panama

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguay

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Peru

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Romania

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Russia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapore

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

South Africa

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

South Korea

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Spain

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Switzerland

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzania

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Turkey

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ukraine

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United Arab Emirates

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United Kingdom

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguay

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United States

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnam

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Zambia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Our response

 

When you report a concern to NAVEX Global, an anonymous case number will be generated. We will try to review each case via NAVEX Global within two weeks.

 

Our ability to respond to your concerns depends on having sufficient information. Answering follow-up questions supports our efforts to protect you, your colleagues, the communities in which we do business, and our reputation.

 

Please note that while we commit to reviewing all concerns, it is likely in many cases that details about the outcome of any subsequent investigation will be confidential and it will not be appropriate to share specific information via an anonymous third-party reporting service.

 

And while every effort will be made to maintain the anonymity of anyone who wishes to raise a concern via NAVEX Global, there may be occasions when the identity of the complainant may become apparent through any resulting review or investigation.

 

Finally, in the event of an emergency (defined as imminent threat to life or imminent threat of physical harm to persons or property), NAVEX Global will attempt to contact our authorised recipients via their emergency telephone numbers.

 

 

Reporte sus inquietudes de forma segura, confidencial y anónima

 
En Trafigura estamos comprometidos con un ambiente donde la comunicación abierta y honesta se la norma, no la excepción.

 

Por eso, le animamos a que alce la voz sobre cualquier asunto que pueda impactar negativamente en el bienestar de nuestros empleados, nuestras operaciones, las comunidades vecinas y la reputación del Grupo.

 

Alzar la voz lo protege tanto a usted como a los demás y ayuda a prevenir que los problemas escalen. Es simplemente lo correcto, y tomamos todas las inquietudes con seriedad.

 

 

¿Qué es una "inquietud reportable"?

Una "inquietud reportable" es cualquier retroalimentación negativa o preocupación legítima de un grupo de interés relacionado con las operaciones o actividades de Trafigura. Aceptamos una amplia variedad de inquietudes, por lo que, si detecta un riesgo o sospecha que algo va en contra de las políticas de Trafigura, háganoslo saber.

 

 

 

Cómo presentar una inquietud

Si usted es un empleado, es importante que se sienta cómodo hablando con su manager o con el equipo de liderazgo si cree que ha habido una violación de políticas o estándares. También puede compartir sus inquietudes con Recursos Humanos, Compliance o el equipo de Comunidad, Salud, Medio Ambiente, Seguridad Ocupacional y Seguridad Física y Patrimonial (CHESS).

 

Si prefiere reportar sus inquietudes de manera anónima, utilizamos una plataforma de riesgos y cumplimiento llamada NAVEX Global.

 

Este servicio está disponible para todos los grupos de interés internos y externos. Puede comunicarse de forma anónima las 24 horas del dí­a, los 7 días de la semana, a través de la línea telefónica o utilizando el servicio de reporte en lí­nea.

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En línea 

Siga estos pasos para presentar su inquietud a través del servicio de reporte web de NAVEX Global:

 

  1. Acceda al servicio de reporte web de NAVEX Global
  2. Envíe su inquietud y reciba un número de caso único y una contraseña.
     

Cuando realice una denuncia sobre una violación de políticas o cualquier otra mala conducta, por favor ingrese nuevamente al sistema periódicamente para verificar si hay preguntas adicionales.

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Por teléfono

Puede hablar con un operador capacitado de NAVEX Global y reportar su inquietud de manera anónima.

 

Siga estos pasos para llamar:

 

  1. Acceda a la línea telefónica de NAVEX Global.
  2. O seleccione el país en el que se encuentra de la lista a continuación para ver el número de la lí­nea directa local. Tenga en cuenta que algunos países no tienen un número dedicado debido a problemas con la conectividad telefónica. En estos casos, le recomendamos presentar su inquietud a través del formulario web.
  3. Donde esté disponible, llame al número proporcionado y seleccione su idioma.
  4. Siga las instrucciones grabadas para hablar con un operador. Si el operador no habla su idioma, habrá un intérprete disponible.
  5. Se le asignará un número de caso y se le pedirá que cree una contraseña.

Tenga en cuenta que, debido a la cobertura de red limitada o inconsistente en algunas jurisdicciones, es posible que algunas llamadas no logren conectarse con el personal de NAVEX Global.

 

Cuando realice una denuncia sobre una violación de políticas o cualquier otra mala conducta, por favor ingrese nuevamente al sistema periódicamente utilizando su número de caso para verificar si hay preguntas adicionales.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Australia

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolivia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brasil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canadá

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colombia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

República Democrática del Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ghana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Grecia

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

India

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonesia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japón

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

México

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongolia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Mozambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Namibia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Holanda

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Pakistán

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panamá

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguay

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Perú

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rumania

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rusia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapur

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Sudáfrica

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Corea del Sur

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

España

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Suiza

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzania

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Turquía

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ucrania

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Emiratos Arabes Unidos

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Reino Unido

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguay

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Estados Unidos

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnam

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Zambia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Nuestra respuesta

 
Cuando reporte una inquietud a NAVEX Global, se generará un número de caso anónimo. Intentaremos revisar cada caso a través de NAVEX Global en un plazo de dos semanas.

 

Nuestra capacidad de responder a sus inquietudes depende de contar con información suficiente. Responder a las preguntas de seguimiento nos ayuda en nuestros esfuerzos por protegerlo a usted, a sus colegas, a las comunidades en las que operamos y a nuestra reputación.

 

Por favor tenga en cuenta que, aunque nos comprometemos a revisar todas las inquietudes, en muchos casos los detalles sobre el resultado de cualquier investigación posterior serán confidenciales y no será apropiado compartir información específica a través de un servicio de reporte anónimo de terceros.

 

Además, aunque se hará todo lo posible para mantener el anonimato de quienes deseen presentar una inquietud a través de NAVEX Global, en algunas ocasiones la identidad del denunciante podría volverse evidente durante la revisión o investigación del caso.

 

Por último, en caso de una emergencia (definida como una amenaza inminente para la vida o una amenaza inminente de daño físico a personas o bienes), NAVEX Global intentará comunicarse con nuestros destinatarios autorizados a través de sus números de teléfono de emergencia.

 

安全、匿名、放心地进行申诉上报

在托克,我们致力于营造一种视开放、诚实沟通为期望而非例外的环境。

 

因此,我们鼓励您积极发声,分享任何可能影响员工福利、企业运营、周边社区以及集团声誉的问题。

 

Speak Up项目不仅可以保护您,并防止问题进一步升级。这是正确的做法,我们也会认真对待所有问题。

 

 

什么是“可报告的问题”?

“可报告的问题” 是指任何来自利益相关方的负面反馈或与托克的运营或活动相关的真实的忧虑。我们欢迎各种类型的问题。因此,如果您发现潜在风险或怀疑某些情况违背了托克的政策,请及时告知我们。

 

提交问题

如果您是员工,当您认为有违反政策或标准的行为时,能够感觉放心地与您的经理或领导团队沟通是非常重要的。您也可以将您的忧虑反馈给人力资源、合规部门或社区健康环境安全与安保(CHESS)团队。

 

若您希望匿名表达您的忧虑,我们企用一个名为NAVEX Global的风险与合规平台。

 

所有内部和外部利益相关者均可使用该服务。您可以通过24小时全天候热线电话匿名与工作人员沟通,或者通过网络报告服务提交您的问题。

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网络上报 

通过以下步骤,通过NAVEX Global网络报告服务提交您的问题:

 

  1. 访问NAVEX Global网络报告服务
  2. 提交您的问题并获得一个唯一的案件编号和密码。
     

当您提出政策违反或其他不当行为的指控时,请使用您的案件编号定期重新登录系统查看是否有任何问题被提出。

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电话上报

您可以与NAVEX Global的训练有素的接线员联系,并匿名分享您的问题。

 

拨打电话的步骤如下:

 

  1. 访问NAVEX Global电话热线.
  2. 或者从下面的国家列表中选择您所在的国家,查看该地区的本地热线号码。请注意,由于某些地区的电话连接不稳定,这些地区可能没有专门的热线号码。在这种情况下,请通过网络表单提交您的问题。
  3. 在可用的情况下,拨打提供的号码并选择您的语言。
  4. 按照录音指导与接线员通话。如果接线员无法使用您的语言,将会有翻译服务提供。
  5. 您将获得一个案件编号并被要求创建密码。

请注意,由于某些司法管辖区的本地网络覆盖有限或不稳定,通过电话拨打Speak Up热线有时可能无法连接到NAVEX Global的工作人员。

 

当您提出政策违反或其他不当行为的指控时,请使用您的案件编号定期重新登录系统查看是否有任何问题被提出。

安哥拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

阿根廷

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

澳大利亚

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

玻利维亚

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴西

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

加拿大

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

智利

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

中国

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

哥伦比亚

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

古巴

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

刚果民主共和国

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

厄瓜多尔

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

加纳

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

希腊

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瓜地馬拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

洪都拉斯

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

印度

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

印度尼西亚

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

日本

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

墨西哥

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

蒙古

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

莫桑比克

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

纳米比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

荷兰

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴基斯坦

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拿马

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拉圭

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

秘鲁

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

罗马尼亚

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

俄罗斯

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

新加坡

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

南非

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

韩国

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

西班牙

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瑞士

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

坦桑尼亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

土耳其

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌克兰

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

阿拉伯联合酋长国

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

英国

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌拉圭

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

美国

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

越南

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

赞比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

我们的回应

 

如上所述,当您向NAVEX Global上报申诉时,您将收到一个的匿名案例编号。我们将在两周内通过NAVEX Global去审查每个案例。

 

我们是否能够回应您的问题,取决于是否提供了足够的信息。回答后续问题将有助于我们保护您、您的同事、我们业务所在的社区以及我们的声誉。

 

请注意,尽管我们承诺审查所有问题,但在许多情况下,后续调查结果的细节可能是保密的,因此通过匿名第三方报告服务分享具体信息可能不合适。

 

同时,虽然我们会尽力保持任何通过NAVEX Global提出问题的人的匿名性,但在某些情况下,投诉人的身份可能会在随后的审查或调查过程中显现出来。

 

最后,在紧急情况下(即为将对生命或人身、财产造成威胁的紧急情况),NAVEX Global将尝试通过紧急电话号码联系到我们的授权接收人。