Speak Up
Report your concerns safely, securely and anonymously
At Trafigura we’re committed to an environment where open, honest communication is the expectation, not the exception.
That’s why we encourage you to speak up on any issues that may negatively impact the wellbeing of our employees, our operations, surrounding communities, and the reputation of the Group.
Speaking up protects you and prevents matters from escalating further. It’s simply the right thing to do, and we take all concerns seriously.
What is a ‘reportable concern’?
A ‘reportable concern’ is any negative feedback or genuine concern from a stakeholder related to Trafigura’s operations or activities. We accept a wide range of concerns, so if you spot a risk or suspect something goes against Trafigura’s policies, let us know.
Submitting a concern
If you are an employee, it's important you feel comfortable talking to your manager or leadership team when you believe there’s been a violation of policy or standards. You can also share your concerns with Human Resources, Compliance or the Community Health Environment Safety and Security (CHESS) team.
If you prefer to voice your concerns anonymously, we use a risk and compliance platform called NAVEX Global.
This service is available to all internal and external stakeholders. You can speak to someone anonymously 24/7 via the phone line or share your concern using the web reporting service.
Online
Follow these steps to submit your concern using the NAVEX Global web reporting service:
- Access the NAVEX Global web reporting service.
- Submit your concern and receive a unique case number and password.
When you make an allegation of a policy violation or other misconduct, please log back into the system periodically to see if any questions have been posted.
By phone
You can speak to a trained operator from NAVEX Global and share your concern anonymously.
Follow these steps to dial in:
- You can access the NAVEX Global phone hotline.
- Note that some countries lack a dedicated hotline number due to unreliable telephone connections in those locations. In those situations, please submit your concern via the web form.
- Where available, call the number provided and select your language. You may be provided with a phone number or directed to make a browser-based call.
- Follow the recorded guidance to speak to an operator. If the operator does not speak your language, an interpreter will be available.
- You will be given a case number and asked to create a password.
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the Speak Up line by phone may sometimes result in a failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls made through VoIP service providers, or where cell/mobile connectivity is weak.
When you make an allegation of a policy violation or other misconduct, please log back into the system periodically using your case number to see if any questions have been posted.
Our response
When you report a concern to NAVEX Global, an anonymous case number will be generated. We will seek to review each case promptly.
Our ability to respond to your concerns depends on having sufficient information. Answering follow-up questions supports our efforts to protect you, your colleagues, the communities in which we do business, and our reputation.
Please note that while we commit to reviewing all concerns, it is likely in many cases that details about the outcome of any subsequent investigation will be confidential and it will not be appropriate to share specific information via an anonymous third-party reporting service.
And while every effort will be made to maintain the anonymity of anyone who wishes to raise a concern via NAVEX Global, there may be occasions when the identity of the complainant may become apparent through any resulting review or investigation.
Finally, in the event of an emergency (defined as imminent threat to life or imminent threat of physical harm to persons or property), NAVEX Global will attempt to contact our authorised recipients via their emergency telephone numbers.