Reportando las quejas de manera segura, anónima y con confianza
Al Grupo Trafigura le interesa fomentar la identificación y escalada de situaciones que puedan afectar negativamente las operaciones o la reputación del Grupo, el bienestar de sus empleados o las comunidades en las que el Grupo Trafigura desarrolla sus actividades comerciales.
Para ayudar a mejorar la velocidad y facilidad con la que se escalan los problemas, Trafigura ha contratado a un proveedor líder en el mercado de gestión de reclamos llamado NAVEX Global para suministrar una línea telefónica anónima atendida las 24 horas del día, 365 días del año y un servicio de informes web para reportar quejas.
Una “queja” es cualquier comentario negativo o preocupación genuina de una parte interesada relacionada con las operaciones o actividades de Trafigura. Nuestros criterios para la aceptación de una queja son amplios y flexibles, con el fin de dar cabida a la mayor variedad posible de las mismas. Este servicio está disponible para todas las partes interesadas internas y externas. A nivel mundial, las quejas se pueden registrar a través de los siguientes medios, sea cual sea la empresa del Grupo Trafigura a la que se refieran.
Denuncias a través del web
- Haga clic aquí para acceder al servicio de informes vía web de NAVEX Global.
- Al completar su informe, ya sea en forma corta o larga, se le proporcionará un código de caso y una contraseña únicos para que Ud. pueda volver a iniciar sesión en el sistema y agregar al informe o, cuando sea posible y apropiado, obtener comentarios de Trafigura a través del sistema de gestión de casos confidenciales de NAVEX Global.
Por teléfono
Los números de teléfono gratuitos están disponibles en la mayoría de los países en los que opera Trafigura.
Al marcar el número de teléfono gratuito, las personas que llamen escucharán un mensaje automático invitándolos a seleccionar el idioma en el que les gustaría enviar su informe. Luego serán redirigidos a un operador de llamadas capacitado. En caso de que el operador no hable el idioma deseado, un intérprete brindará apoyo.
Después de hablar con el administrador de llamadas, se le dará a la persona que llama un código de caso y se le pedirá generar una contraseña para que pueda volver a llamar más tarde y recibir comentarios. Este número único se utilizará cuando la información se transmite directamente desde y hacia nuestra empresa a través de NAVEX Global.
Siga las instrucciones para realizar la llamada:
- En la lista de países a continuación, seleccione el país desde el que llama
- Llame al número proporcionado. En algunos países, pueden estar disponibles varias opciones según su operador de telefonía. También se le puede solicitar que ingrese un número de código específico
- Siga la guía grabada para hablar con un operador e informar sus comentarios en inglés o en su propio idioma
Seleccione el país en el que se encuentra de la siguiente lista. Actualmente, la guía por países solo está disponible en inglés.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, please call one of the numbers listed below that is associated with your phone carrier:
|
||||||||||||
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language. |
||||||||||||
|
Step 3 |
You will be given the option to make your report in English or your own language. |
||||||||||||
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
||||||||||||
|
Restrictions |
|
||||||||||||
|
Recommendations when dialling-in from a business line |
|
||||||||||||
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following numbers: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
|
Step 3 |
You will be given the option to make your report in English or your own language. |
|
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
Please note the service is not accessible to mobile phones. Public phones require coin or card deposit. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
|
Step 1 |
From an outside line, dial the following number: |
|
Step 2 |
You will be given the option to make your report in English or your own language. |
|
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
|
Restrictions |
No known restrictions. |
|
Recommendations when dialling-in from a business line |
|
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.
Si el país en el que se encuentra no figura en la lista anterior y desea realizar un reporte, comuníquese con grievance@trafigura.com.
Tenga en cuenta que debido a la cobertura de red local limitada o inconsistente en algunas jurisdicciones, el acceso a la línea de reclamos por teléfono a veces puede resultar en una falla en la conexión con el personal de NAVEX Global. Los fallos de conexión están fuera de nuestro control y se observan con mayor frecuencia en relación con las llamadas que se realizan a través de proveedores de servicios de VoIP o cuando la conectividad celular / móvil es débil. En tales casos, alentamos respetuosamente a las partes interesadas a informar las quejas a través de la plataforma web, como se explica a continuación, o si las partes involucradas se sienten cómodas al hacerlo, pueden buscar otro canal de comunicación como por correo electrónico a través de grievance@trafigura.com o, si es relevante, poniéndose en contacto directamente con una oficina local de Trafigura.
Nuestro compromiso
Creemos que cada queja debe manejarse de manera consistente y con el debido respeto por el denunciante.
Registrar e investigar las quejas no significa que todas ellas serán aceptadas como quejas legítimas. Como punto de principio, nuestra responsabilidad de remediar una queja se limitará a aquellos casos en los que el supuesto daño / perjuicio sea causado por nuestras actividades, o donde nuestras actividades hayan contribuido.
Si tiene alguna pregunta general sobre este servicio o sobre nuestro programa de responsabilidad en su conjunto, haga clic aquí.
Nuestra respuesta
Como se describió anteriormente, cuando reporte una queja a NAVEX Global, se generará un número de caso anónimo. Nos esforzaremos por revisar cada caso a través de NAVEX Global en un plazo de dos semanas. Tenga en cuenta que si bien nos comprometemos a reconocer y revisar todas las quejas, es probable que en muchos casos los detalles sobre el resultado de cualquier investigación posterior sean confidenciales y no sea apropiado compartirlos a través de un servicio de informes de terceros anónimos.
Si bien se hará todo lo posible para mantener el anonimato de cualquier persona que desee presentar una queja a través de NAVEX Global, puede haber ocasiones en las que la identidad del denunciante se haga evidente como consecuencia de cualquier revisión o investigación resultante.
En caso de una emergencia (definida como una amenaza inminente para la vida o una amenaza inminente de daño físico a las personas o la propiedad), NAVEX Global intentará comunicarse con nuestros destinatarios autorizados a través de sus teléfonos de emergencia.
