Portal Speak Up

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Reporte suas preocupações com segurança, confidencialidade e anonimato

Na Trafigura, estamos comprometidos com um ambiente onde a comunicação aberta e honesta é a regra, não a exceção.

Por isso, incentivamos todos a falar sobre qualquer questão que possa impactar negativamente o bem-estar dos nossos colaboradores, as nossas operações, as comunidades próximas e a reputação do Grupo.

Comunicar suas preocupações te protege e evita que problemas se agravem. É simplesmente a coisa certa a fazer, e levamos todas as preocupações a sério.

O que é uma "preocupação reportável"?

Uma "preocupação reportável" é qualquer feedback negativo ou preocupação legítima de uma parte interessada relacionada às operações ou atividades da Trafigura. Aceitamos uma ampla variedade de preocupações, por isso, se identificar um risco ou suspeitar de algo que viole as políticas da Trafigura, informe-nos.

Submeter uma preocupação

Se é colaborador, é importante sentir-se confortável para falar com o seu gestor ou com a equipe de liderança caso acredite que houve uma violação de políticas ou normas. Também pode partilhar as suas preocupações com os departamentos de Recursos Humanos, Compliance ou CHESS.

Se preferir reportar anonimamente, utilizamos uma plataforma de gestão de risco e compliance chamada NAVEX Global.

Este serviço está disponível para todas as partes interessadas, internas e externas. Pode falar anonimamente com um operador 24 horas por dia, 7 dias por semana, através da linha telefônica, ou reportar a sua preocupação via plataforma online.

Online

Siga estes passos para submeter a sua preocupação através do serviço de reporte online da NAVEX Global:

  1. Acesse a plataforma de reporte online de NAVEX Global. 
  2. Submeta a sua preocupação e receberá um número de caso único e uma senha.

Ao fazer uma denúncia sobre uma violação de política ou outra má conduta, acesse periodicamente ao sistema para verificar se foram feitas perguntas adicionais.

Por telefone

Pode falar com um operador treinado da NAVEX Global e partilhar a sua preocupação anonimamente.

Siga estes passos para efetuar a chamada:

  1. Acesse a linha direta de telefone da NAVEX Global.
  2. Ou selecione o país onde se encontra na lista abaixo para ver o número da linha direta local. Observe que alguns países podem não ter um número disponível devido a ligações telefônicas instáveis. Nestes casos, utilize o formulário web.
  3. Se disponível, ligue para o número fornecido e selecione o seu idioma.
  4. Siga as instruções gravadas para falar com um operador. Se o operador não falar o seu idioma, um intérprete estará disponível.
  5. Você receberá um número do caso e será solicitado a criar uma senha.

Atenção: Devido a cobertura de rede limitada ou instável em algumas jurisdições, o acesso à linha Speak Up por telefone pode, ocasionalmente, falhar. Estas falhas de conexão estão fora do nosso controle e ocorrem mais frequentemente em chamadas feitas por fornecedores VoIP ou em áreas com sinal fraco.

Lembre-se de acessar o sistema periodicamente com o seu número do caso para verificar se há perguntas adicionais.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Austrália

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolívia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brasil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canadá

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island: 800 800 311
Easter Island (Spanish): 800 800 312
ENTEL: 800 360 311
ENTEL (Spanish): 800 360 312
Telefonica: 800 800 288
Telmex: 800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island: No known restrictions
Easter Island (Spanish): No known restrictions
ENTEL: Public phones require coin or card deposit
ENTEL (Spanish): No known restrictions
Telefonica: No known restrictions
Telmex: No known restrictions

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colômbia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

República Democrática do Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Gana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Grécia

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Índia

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonésia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japão

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

México

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongólia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Moçambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Namíbia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Países Baixos

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paquistão

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panamá

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguai

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Peru

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Romênia

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rússia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapura

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

África do Sul

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Coreia do Sul

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Espanha

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Suíça

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzânia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Turquia

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ucrânia

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Emirados Árabes Unidos

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Reino Unido

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguai

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Estados Unidos

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line

  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone

  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnã

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Zâmbia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

A nossa resposta

Quando submete uma preocupação à NAVEX Global, é gerado um número do caso anônimo. Faremos o possível para analisar cada caso dentro de duas semanas.

A nossa capacidade de responder às suas preocupações depende da informação fornecida. Responder a perguntas adicionais ajuda-nos a proteger você, os seus colegas, as comunidades onde operamos e a nossa reputação.

Embora nos comprometamos a analisar todas as preocupações, em muitos casos, os detalhes do resultado de qualquer investigação são confidenciais, e pode não ser possível partilhar informações específicas através de um serviço de reporte anônimo.

Além disso, apesar dos esforços para garantir o anonimato, pode haver situações em que a identidade do denunciante se torne evidente durante a investigação.

Por fim, em caso de emergência (ameaça iminente à vida ou risco de dano físico imediato a pessoas ou bens), a NAVEX Global tentará contactar os nossos responsáveis através dos seus números de emergência.