Portal Speak Up


Reporte suas preocupações com segurança, confidencialidade e anonimato
Na Trafigura, estamos comprometidos com um ambiente onde a comunicação aberta e honesta é a regra, não a exceção.
Por isso, incentivamos todos a falar sobre qualquer questão que possa impactar negativamente o bem-estar dos nossos colaboradores, as nossas operações, as comunidades próximas e a reputação do Grupo.
Comunicar suas preocupações te protege e evita que problemas se agravem. É simplesmente a coisa certa a fazer, e levamos todas as preocupações a sério.
O que é uma "preocupação reportável"?
Uma "preocupação reportável" é qualquer feedback negativo ou preocupação legítima de uma parte interessada relacionada às operações ou atividades da Trafigura. Aceitamos uma ampla variedade de preocupações, por isso, se identificar um risco ou suspeitar de algo que viole as políticas da Trafigura, informe-nos.
Submeter uma preocupação
Se é colaborador, é importante sentir-se confortável para falar com o seu gestor ou com a equipe de liderança caso acredite que houve uma violação de políticas ou normas. Também pode partilhar as suas preocupações com os departamentos de Recursos Humanos, Compliance ou CHESS.
Se preferir reportar anonimamente, utilizamos uma plataforma de gestão de risco e compliance chamada NAVEX Global.
Este serviço está disponível para todas as partes interessadas, internas e externas. Pode falar anonimamente com um operador 24 horas por dia, 7 dias por semana, através da linha telefônica, ou reportar a sua preocupação via plataforma online.
Online
Siga estes passos para submeter a sua preocupação através do serviço de reporte online da NAVEX Global:
- Acesse a plataforma de reporte online de NAVEX Global.
- Submeta a sua preocupação e receberá um número de caso único e uma senha.
Ao fazer uma denúncia sobre uma violação de política ou outra má conduta, acesse periodicamente ao sistema para verificar se foram feitas perguntas adicionais.
Por telefone
Pode falar com um operador treinado da NAVEX Global e partilhar a sua preocupação anonimamente.
Siga estes passos para efetuar a chamada:
- Acesse a linha direta de telefone da NAVEX Global.
- Ou selecione o país onde se encontra na lista abaixo para ver o número da linha direta local. Observe que alguns países podem não ter um número disponível devido a ligações telefônicas instáveis. Nestes casos, utilize o formulário web.
- Se disponível, ligue para o número fornecido e selecione o seu idioma.
- Siga as instruções gravadas para falar com um operador. Se o operador não falar o seu idioma, um intérprete estará disponível.
- Você receberá um número do caso e será solicitado a criar uma senha.
Atenção: Devido a cobertura de rede limitada ou instável em algumas jurisdições, o acesso à linha Speak Up por telefone pode, ocasionalmente, falhar. Estas falhas de conexão estão fora do nosso controle e ocorrem mais frequentemente em chamadas feitas por fornecedores VoIP ou em áreas com sinal fraco.
Lembre-se de acessar o sistema periodicamente com o seu número do caso para verificar se há perguntas adicionais.
Angola
Argentina
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Austrália
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Bolívia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Brasil
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Canadá
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Chile
Step 1 |
From an outside line, please call one of the numbers listed below that is associated with your phone carrier: Easter Island: 800 800 311 |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
Easter Island: No known restrictions |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
China
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Colômbia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Cuba
República Democrática do Congo
Ecuador
Gana
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Grécia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Guatemala
Honduras
Índia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Indonésia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Japão
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
México
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Mongólia
Moçambique
Namíbia
Países Baixos
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Paquistão
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Panamá
Step 1 |
From an outside line, dial the following numbers: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Paraguai
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Peru
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Romênia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Rússia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Singapura
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
África do Sul
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Coreia do Sul
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Espanha
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Suíça
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Tanzânia
Turquia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
Please note the service is not accessible to mobile phones. Public phones require coin or card deposit. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Ucrânia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Emirados Árabes Unidos
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Reino Unido
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Uruguai
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Estados Unidos
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Vietnã
A nossa resposta
Quando submete uma preocupação à NAVEX Global, é gerado um número do caso anônimo. Faremos o possível para analisar cada caso dentro de duas semanas.
A nossa capacidade de responder às suas preocupações depende da informação fornecida. Responder a perguntas adicionais ajuda-nos a proteger você, os seus colegas, as comunidades onde operamos e a nossa reputação.
Embora nos comprometamos a analisar todas as preocupações, em muitos casos, os detalhes do resultado de qualquer investigação são confidenciais, e pode não ser possível partilhar informações específicas através de um serviço de reporte anônimo.
Além disso, apesar dos esforços para garantir o anonimato, pode haver situações em que a identidade do denunciante se torne evidente durante a investigação.
Por fim, em caso de emergência (ameaça iminente à vida ou risco de dano físico imediato a pessoas ou bens), a NAVEX Global tentará contactar os nossos responsáveis através dos seus números de emergência.