Speak Up


Report your concerns safely, securely and anonymously
At Trafigura we’re committed to an environment where open, honest communication is the expectation, not the exception.
That’s why we encourage you to speak up on any issues that may negatively impact the wellbeing of our employees, our operations, surrounding communities, and the reputation of the Group.
Speaking up protects you and prevents matters from escalating further. It’s simply the right thing to do, and we take all concerns seriously.
What is a ‘reportable concern’?
A ‘reportable concern’ is any negative feedback or genuine concern from a stakeholder related to Trafigura’s operations or activities. We accept a wide range of concerns, so if you spot a risk or suspect something goes against Trafigura’s policies, let us know.
Submitting a concern
If you are an employee, it's important you feel comfortable talking to your manager or leadership team when you believe there’s been a violation of policy or standards. You can also share your concerns with Human Resources, Compliance or the Community Health Environment Safety and Security (CHESS) team.
If you prefer to voice your concerns anonymously, we use a risk and compliance platform called NAVEX Global.
This service is available to all internal and external stakeholders. You can speak to someone anonymously 24/7 via the phone line or share your concern using the web reporting service.
Online
Follow these steps to submit your concern using the NAVEX Global web reporting service:
- Access the NAVEX Global web reporting service.
- Submit your concern and receive a unique case number and password.
When you make an allegation of a policy violation or other misconduct, please log back into the system periodically to see if any questions have been posted.
By phone
You can speak to a trained operator from NAVEX Global and share your concern anonymously.
Follow these steps to dial in:
- You can access the NAVEX Global phone hotline.
- Or select the country you are located in from the country list below to see the local hotline number for that location. Note that some countries lack a dedicated hotline number due to unreliable telephone connections in those locations. In those situations, please submit your concern via the web form.
- Where available, call the number provided and select your language.
- Follow the recorded guidance to speak to an operator. If the operator does not speak your language, an interpreter will be available.
- You will be given a case number and asked to create a password.
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the Speak Up line by phone may sometimes result in a failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls made through VoIP service providers, or where cell/mobile connectivity is weak.
When you make an allegation of a policy violation or other misconduct, please log back into the system periodically using your case number to see if any questions have been posted.
Angola
Argentina
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Australia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Bolivia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Brazil
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern. |
Recommendations when dialling-in from a business line |
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Recommendations when dialling-in from a home or mobile phone |
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Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Canada
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Chile
Step 1 |
From an outside line, please call one of the numbers listed below that is associated with your phone carrier: Easter Island: 800 800 311 |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
Easter Island: No known restrictions |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
China
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Colombia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Cuba
Democratic Republic of the Congo
Ecuador
Ghana
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Greece
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Guatemala
Honduras
India
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Indonesia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Japan
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Mexico
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Mongolia
Mozambique
Namibia
Netherlands
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Pakistan
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Panama
Step 1 |
From an outside line, dial the following numbers: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Paraguay
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
The call cannot be completed through cellular phones and may not be available from every phone or public phone. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Peru
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Romania
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Russia
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Singapore
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
South Africa
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
South Korea
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Spain
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Switzerland
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Tanzania
Turkey
Step 1 |
From an outside line, dial the following number: |
Step 2 |
When prompted* dial the following code: 8449291436 *This initial prompt could be either a voiceless tone or a message in English. |
Step 3 |
You will be given the option to make your report in English or your own language. |
Step 4 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
Please note the service is not accessible to mobile phones. Public phones require coin or card deposit. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Ukraine
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
United Arab Emirates
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
United Kingdom
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Uruguay
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
United States
Step 1 |
From an outside line, dial the following number: |
Step 2 |
You will be given the option to make your report in English or your own language. |
Step 3 |
The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes. |
Restrictions |
No known restrictions. |
Recommendations when dialling-in from a business line |
|
Recommendations when dialling-in from a home or mobile phone |
|
Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.
Vietnam
Our response
When you report a concern to NAVEX Global, an anonymous case number will be generated. We will try to review each case via NAVEX Global within two weeks.
Our ability to respond to your concerns depends on having sufficient information. Answering follow-up questions supports our efforts to protect you, your colleagues, the communities in which we do business, and our reputation.
Please note that while we commit to reviewing all concerns, it is likely in many cases that details about the outcome of any subsequent investigation will be confidential and it will not be appropriate to share specific information via an anonymous third-party reporting service.
And while every effort will be made to maintain the anonymity of anyone who wishes to raise a concern via NAVEX Global, there may be occasions when the identity of the complainant may become apparent through any resulting review or investigation.
Finally, in the event of an emergency (defined as imminent threat to life or imminent threat of physical harm to persons or property), NAVEX Global will attempt to contact our authorised recipients via their emergency telephone numbers.