勇敢发声

Image alt
Image alt

安全、匿名、放心地进行申诉上报

在托克，我们致力于营造一种视开放、诚实沟通为期望而非例外的环境。

因此，我们鼓励您积极发声，分享任何可能影响员工福利、企业运营、周边社区以及集团声誉的问题。

Speak Up项目不仅可以保护您，并防止问题进一步升级。这是正确的做法，我们也会认真对待所有问题。

什么是“可报告的问题”？

“可报告的问题” 是指任何来自利益相关方的负面反馈或与托克的运营或活动相关的真实的忧虑。我们欢迎各种类型的问题。因此，如果您发现潜在风险或怀疑某些情况违背了托克的政策，请及时告知我们。

提交问题

如果您是员工，当您认为有违反政策或标准的行为时，能够感觉放心地与您的经理或领导团队沟通是非常重要的。您也可以将您的忧虑反馈给人力资源、合规部门或社区健康环境安全与安保（CHESS）团队。

若您希望匿名表达您的忧虑，我们企用一个名为NAVEX Global的风险与合规平台。

所有内部和外部利益相关者均可使用该服务。您可以通过24小时全天候热线电话匿名与工作人员沟通，或者通过网络报告服务提交您的问题。

网络上报

通过以下步骤，通过NAVEX Global网络报告服务提交您的问题：

  1. 访问NAVEX Global网络报告服务. 
  2. 提交您的问题并获得一个唯一的案件编号和密码。

当您提出政策违反或其他不当行为的指控时，请使用您的案件编号定期重新登录系统查看是否有任何问题被提出。

NAVEX Global网络报告服务

电话上报

您可以与NAVEX Global的训练有素的接线员联系，并匿名分享您的问题。

拨打电话的步骤如下：

  1. 访问NAVEX Global电话热线.
  2. 或者从下面的国家列表中选择您所在的国家，查看该地区的本地热线号码。请注意，由于某些地区的电话连接不稳定，这些地区可能没有专门的热线号码。在这种情况下，请通过网络表单提交您的问题。
  3. 在可用的情况下，拨打提供的号码并选择您的语言。
  4. 按照录音指导与接线员通话。如果接线员无法使用您的语言，将会有翻译服务提供。
  5. 您将获得一个案件编号并被要求创建密码。
NAVEX Global电话热线

请注意，由于某些司法管辖区的本地网络覆盖有限或不稳定，通过电话拨打Speak Up热线有时可能无法连接到NAVEX Global的工作人员。

当您提出政策违反或其他不当行为的指控时，请使用您的案件编号定期重新登录系统查看是否有任何问题被提出。

安哥拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

阿根廷

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

澳大利亚

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

玻利维亚

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴西

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

加拿大

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

智利

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island: 800 800 311
Easter Island (Spanish): 800 800 312
ENTEL: 800 360 311
ENTEL (Spanish): 800 360 312
Telefonica: 800 800 288
Telmex: 800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Easter Island: No known restrictions
Easter Island (Spanish): No known restrictions
ENTEL: Public phones require coin or card deposit
ENTEL (Spanish): No known restrictions
Telefonica: No known restrictions
Telmex: No known restrictions

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

中国

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

哥伦比亚

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

古巴

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

刚果民主共和国

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

厄瓜多尔

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

加纳

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

希腊

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瓜地馬拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

洪都拉斯

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

印度

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

印度尼西亚

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

日本

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

墨西哥

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

蒙古

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

莫桑比克

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

纳米比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

荷兰

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴基斯坦

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拿马

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拉圭

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

秘鲁

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

罗马尼亚

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

俄罗斯

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

新加坡

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

南非

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

韩国

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

西班牙

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瑞士

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

坦桑尼亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

土耳其

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌克兰

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

阿拉伯联合酋长国

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

英国

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌拉圭

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

美国

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via speakup@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

越南

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

赞比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

NAVEX Global网络报告服务

我们的回应

如上所述，当您向NAVEX Global上报申诉时，您将收到一个的匿名案例编号。我们将在两周内通过NAVEX Global去审查每个案例。

我们是否能够回应您的问题，取决于是否提供了足够的信息。回答后续问题将有助于我们保护您、您的同事、我们业务所在的社区以及我们的声誉。

请注意，尽管我们承诺审查所有问题，但在许多情况下，后续调查结果的细节可能是保密的，因此通过匿名第三方报告服务分享具体信息可能不合适。

同时，虽然我们会尽力保持任何通过NAVEX Global提出问题的人的匿名性，但在某些情况下，投诉人的身份可能会在随后的审查或调查过程中显现出来。

最后，在紧急情况下（即为将对生命或人身、财产造成威胁的紧急情况），NAVEX Global将尝试通过紧急电话号码联系到我们的授权接收人。